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Shipping Policy

Factory Direct Wallpaper U.S. Shipping Policy

Contents

  1. Where We Ship
  2. Processing
  3. Shipping Rates & Timing
  4. Shipping Promotions
  5. Tracking Your Order
  6. Lost, Stolen, or Damaged Orders
  7. How to Contact Us

Thank you for shopping at Factory Direct Wallpaper. All orders from Factory Direct Wallpaper are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated support team at support@factorydirectwallpaper.com.

Where We Ship

Factory Direct Wallpaper offers shipping to all mainland U.S. states. We don’t ship to Alaska or Hawaii at this time.

All orders must be shipped to a valid, physical address. We do not support shipping to P.O. Boxes at this time.

Processing

We process orders during our normal business hours.

Unless otherwise stated, please allow 1 to 5 business days for us to process your order. Orders received before 1PM EST are usually shipped on the same day.

We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.

Shipping Rates & Timing

Factory Direct Wallpaper is pleased to offer customers free shipping on all orders. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.

Factory Direct Wallpaper has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.

Tracking Your Order

When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at support@factorydirectwallpaper.com.

Lost, Stolen, or Damaged Orders

First, we sincerely apologize for the inconvenience this may have caused. We want your experience at https://factorydirectwallpaper.com to be positive. If your order has arrived damaged, or has been stolen or lost in transit, please contact us at support@factorydirectwallpaper.com immediately so we can look into the matter for you.

How to Contact Us

If you have any questions or concerns regarding your order or the shipping options available, please contact us at support@factorydirectwallpaper.com.