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Warranty Policy

Effective Date: May 01, 2023

Introduction

At Factory Direct Wallpaper, we are committed to delivering high-quality products that meet and exceed our customers’ expectations. We take pride in the quality and craftsmanship of our products, and we stand behind them with confidence. This Warranty Policy outlines our commitment to providing you with the assurance and peace of mind you deserve when purchasing our products.

Scope of Warranty

All products sold by Factory Direct Wallpaper are brand new and sealed in their original packaging. We guarantee that our products are free from manufacturing defects and are constructed with the utmost attention to detail and quality of workmanship.

Warranty Period

The warranty period for our products is determined by the manufacturer and varies depending on the specific product. The warranty period begins from the date of purchase as indicated on your purchase receipt.

Warranty Coverage

During the warranty period, if you discover any manufacturing defects or issues related to the quality of workmanship with your product, Factory Direct Wallpaper will, at its discretion:

  1. Repair the product.
  2. Replace the product with an identical or equivalent model.
  3. Provide a refund of the purchase price, as per the terms and conditions outlined below.

Warranty Exclusions

This warranty does not cover:

  1. Normal wear and tear of the product.
  2. Damage caused by accidents, misuse, negligence, or improper handling.
  3. Unauthorized modifications or repairs.
  4. Damage resulting from exposure to extreme conditions, including but not limited to, extreme temperatures, humidity, or water.
  5. Damage caused by third-party accessories or components that are not approved by the manufacturer.
  6. Products with serial numbers or warranty stickers that have been tampered with or removed.

Submitting a Warranty Claim

If you believe that your product is covered under warranty due to a manufacturing defect or quality issue, please follow these steps:
Contact our Customer Support team at support@factorydirectwallpaper.com or 1 (423) 457-4201 to initiate the warranty claim process.
Provide proof of purchase, including the purchase receipt, invoice, or order confirmation.
Our Customer Support team will guide you through the warranty claim process and provide instructions for returning the product if necessary.

Refund Process

If a refund is approved as part of the warranty claim, Factory Direct Wallpaper will process the refund according to the following terms:
The refund will be issued in the same form of payment used for the original purchase.
The refund amount will be according to the warranty administrator.
Refunds may take up to 30 days to process, depending on your payment method and financial institution.

Limitation of Liability

In no event shall Factory Direct Wallpaper be liable for any indirect, consequential, or incidental damages arising from the use or inability to use our products.

Contact Information

If you have any questions or need assistance with a warranty claim, please contact our Customer Support team at:

Email: support@factorydirectwallpaper.com

Call: 1 (423) 457-4201

Changes to Warranty Policy

Factory Direct Wallpaper reserves the right to make changes to this Warranty Policy at any time. Any updates or revisions will be communicated to customers through our website or other appropriate channels.

QUESTIONS/COMMENTS/CONCERNS: If you have any questions about the contents of this page, or simply wish to reach us for any other reason, you may do so by following this link: CONTACT US

Thank you for choosing Factory Direct Wallpaper. We appreciate your trust in our products, and we are dedicated to providing you with the highest level of quality and customer satisfaction.